E. Gáboríková: How does “small talk” influence the course and success of negotiations?

In many cultures “small talk” is perceived as the first step to establish a successful and longlasting cooperation. „Small talk“, „lo small talk“, „le small talk“ or „светская беседа“ creates space for breaking ice and building an initial relationship. In some cultures “small talk” skills belong to a basic equipment of a manager. However, there…